Delivery Information

FREE FLOORING SAMPLES

A choice of six wood flooring samples can be sent free of charge or you can have a complete sample pack for £3.99 + VAT*.
Free samples are sent using First Class Royal Mail post.

*A maximum of 15 flooring samples can be sent to one address at any one time.

Take me to the samples page>

FLOORING & ACCESSORIES

Due to differing sizes and weights of the flooring and accessories, the best way to determine the cost and time scale of delivery is to:

1 - Add items to your basket
2 - Click on your basket
3 - Complete the ‘ESTIMATE DELIVERY’ box by adding your postcode
4 - Click ‘Get a Quote’
5 - Then select from the range of delivery options

FREE DELIVERY

Small accessories (less than 1m long) over £49.00 + VAT can be delivered free of charge.
Large accessories over £300 Inc VAT can be delivered free of charge (except to some parts of Scotland and Islands).
Flooring over £600 Inc VAT can be delivered free of charge (except to some parts of Scotland and Islands).

HOW ARE MY ITEMS DELIVERED?

Sample orders will be sent via a parcel carrier. Flooring accessories will be sent by a parcel carrier - depending on amount of items ordered and weight. (Larger quantities may be sent on a pallet. 
Flooring orders up to approximately 5 packs may be sent via parcel carrier.
Larger flooring orders are generally delivered on pallets which are tail lifted off the back of a lorry with a tail lift and are a kerbside delivery

If you have any special requirements or cannot accept the above delivery methods, please contact us before placing your order.

RESTRICTIONS ON UK DELIVERIES

Areas with restricted access

Please contact us if you have any concerns about a lorry gaining access to your property.

Prices and delivery times will vary for the following areas/postcodes:

AB10-25 AB26-56 All BT postcodes

IV1-39 IV52-54 All HS postcodes

IV41-51 IV55-56 ALL ZE Postcodes

KW1-14 KW15-17 ALL IM Postcodes

KA27, KA28 ALL JE Postcodes

PA20, PA41-59 ALL GY Postcodes

PA21-38

PH1-18 PH19 -41 PH42-44

DD

PO30-41

IRELAND AND THE REST OF EUROPE

Ireland – It usually takes 3-7 working days for delivery. (This depends on customers clearance and local taxes)

Rest of Europe – It usually takes 5-10 working days for delivery. (This depends on customers clearance and local taxes)

FURTHER INFORMATION

Please note that every order and every delivery is different, so if you would like any further information on our delivery service for your specific order,
or if you have any special requirements, please contact us on:

Tel: 0116 2741050
E-mail: mail@ambiencehardwoodflooring.com

We will send you a written Order Confirmation via email to confirm acceptance of your order or will contact you if there is a problem with your order.
The Order Confirmation will contain your Order Number and the final purchase amount pending any charges resulting from the verification of the online
pricing of your order. Please note that Ambience Hardwood Flooring will not be responsible for typographical, pricing or other errors and reserves the right to cancel any orders based on such errors.